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Holiday Shipping Alert

  • We are at 3-5 business days processing for Free Shipping, Processing is not Shipping Speed.
  • For Faster Shipping Experience Please Select Paid Shipping.
  • Carrier calculations are on Business Days M-F.
  • USPS Priority is not running on 2-3 Days at the moment. (not recommended)
  • Should speed be an issue please select UPS 2 Day Air.
  • Ground shipping has no guarantee and may get many delays around the holiday.
  • International Orders are by DHL fast ship 2-4 days includes Prepaid Duties at checkout 
  • ALERT: If checking out by SHOP PAY they do not have correct estimated calculations.
  • We ship all items in a branded ploy bag, if you need an all white shipping bag please email us just after your order HERE

Holiday Return Policy

For Orders Placed During November 23th - December 25th

  • We do understand that it's the gift-giving season and returns are bound to happen. We are extending our return policy window for orders placed during November 23rd - December 25th, which will allow you until January 5th, 2024 to postmark and return your item for store credit only, when those orders are outside our traditional 15-day window.
  • For Orders Placed After December 25th we will be returning to our normal 15-day return policy listed.

**WE ARE NOT RESPONSIBLE FOR YOUR SHIPPING CHOICE**

Shipping Policy

  • We offer Free standard ground shipping anywhere in the US States after an actual minimum spend of $125 before taxes and after discounts (6-10 Business Days, this is after processing time AK, HI, PR are excluded from this offer)

  • If you are excited and would like to receive your products sooner, there are other shipping options available for an additional cost.

  • Bulk orders will require shipping fees to be charge to purchaser
  • All International orders are subject to duty tax and import fees owed by the purchaser 
  • APO/APU is available however shipping times could be extended up to 45 days and we are not able to track packages once it is handled over to the Military Parcel for security reasons. Please be acceptable to this prior to ordering. 
  • We do not refund Shipping Insurance or Paid Shipping Labels, this is a service that has been completed and paid. 

Cancellation 

  • We understand you may need to cancel your order and we can help process a refund, however all transactions come with a processing fee outside of our control and this fee will be deducted for your refund. 

  • Fees are controlled by the processing company not WOLFpak.
  • Please allow up to 7 business days for your funds to appear back into your account. 
  • Please use our contact page to cancel your order, fee's may apply >cancel

Shipping Method

  • UPS 

  • USPS (not recommended) 

  • DHL

Processing Times

  • Paid Shipping received by 12:00 PM Pacific Time, will be shipped on the same business day in most cases.

  • Remaining Paid Shipping received will be shipped on the next business day in most cases.

  • Our Free Shipping is a great value, for those not in a rush while our team prepares your order in a few days. 

  • Processing Time is subject to change during new releases, holidays and/or high volume days, if you need it faster additional shipping speeds are optional.
  • Shipping Speed does not include Processing Time, they are two different operations and measured differently. 
  • Shipping Calculations are measured by Business Days when you select a label, do not count Saturday or Sunday.  This is Standard by UPS/USPS.
  • Any Overnight orders received after 12:00pm may not arrive the next business day, UPS has a cut off time at 4:00pm and we also need time to prepare your order along with other orders. 
  • We do not support estimated times from a 3rd Party Checkout Carts(Shop Pay, FB, IG)as they provide an estimated delivery time as if we have your package ready to ship at the time of purchase, this is not the case. Their estimated shipping times are not accurate. 

     

    Shipping Confirmation/Tracking

    • You will receive a shipping confirmation with a tracking number via email once item has shipped. 

    • We always send tracking and it could be sitting in your spam folder or your secondary email you put in at time of checkout. 
    • Facebook and Instagram Orders do not send tracking information as this is not our Website.  You are ordering from their platform and will not get a confirmation or tracking. 

     

    International Orders 

    • International orders outside the US  will have a duty tax and custom charge that is owed by the purchaser. 

    • Any abandoned packages due to miss delivery and/or refusal of packages are non refundable. 

     

    Holidays

    • Shipping calendar days are based on the USPS Shipping Calendar. 

    • All Ground Shipping will be delayed during the Holidays as the carrier will focus on Air Shipping and push back ground shipping. 

    Lost, Stolen & Returned Packages

    • Lost Packages happen from time to time, if the selected carrier doesn’t show "Proof of Delivery" we will be responsible to send out a replacement. 
    • Should we have "Proof of Delivery" our reasonability stops here, as we don’t have control of the environment of the location.
    • Should you have provided the wrong address and/or unit/apt number you are responsible as we don’t put in the address in the system.
    • Any items returned for the wrong address will be issued a refund less shipping. 
    • Unit and Apartment Numbers and many locations have high risk uncontrollable environments; we recommend you follow the step below.
    • Solution: if this is a concern for you, you may call the selected carrier or send us an email and have the package held at a pick up location.
    • UPS Claims only cover up to $100, if you need more protection we offer this for purchase at checkout with Aftership $1.50 for each $100 spent.  

     

    Shipping Protection 

    • We understand lost, damage and porch pirates happen and for this we offer shipping protection by Aftership. 

    • Should your package not be delivered or damage please file a claim in your tracking page  https://wolfpak.aftership.com/  at the "active" green link within the page.

    • We will replace your order hassle free, this is replacement insurance and not to be used for a refund of your claim. 

     

    Shipment Damage & Incorrect Shipment  

    • We work hard to protect your order as we pack it for shipping

    • Should shipping damage occur, we ask that you make contact with us within 24 hours of the packages arrival at our contact page

    • Please provide a detail description of the damage and how the package was received, pictures will be requested on our follow up email as we work toward a solution
    • Should you have received the wrong item, we ask that you make contact with us within 24 hours of the packages arrival at our contact page

     

    Delays

    • Unfortunately, delays do occur. Once the item has left our facility, delays are out of our control.

    International Shipping (Some Restrictions may apply due to COVID-19)

    • USPS (not recommended) 

    • UPS 

    • DHL 

    • International Taxes and Duty Fees are due by the purchaser 

     

    Holiday Shipping Alert

    • Our team will continue to pack and ship items daily, we do not recommend free shipping (parcel) and/or ground shipping by USPS or UPS as both will not have a guaranteed arrival date. Other variables like distance will make it difficult as we ship from California. 

    • Please select 3 Day Select, 2 Day Air or Next Day and understand the count is on business days and does not count the day of ordering.  Our team also needs 1 Day to get your order ready.  
    • Next Day/Overnight is our best recommendation as ground packages are delayed during and after the New Year.
    • International Orders will have to clear customs and we can not guarantee the arrival date. 
    • USPS Priority is not running on 2 day shipping, please select UPS 3 Day Select, 2 Day Air or Next Day. 
    • All packages are shipped in branding packages, if you need a basic white package please leave a note in the check out box or send us an email with order number.