Shipping Policy

  • We offer Free standard ground shipping anywhere in the USA after minimum spend of $115 (6-10 Business Days) 

  • If you are excited and would like to receive your products sooner, there are other shipping options available for an additional cost.

  • Bulk orders will require shipping fees to be charge to purchaser
  • All International orders are subject to duty tax and import fees owed by the purchaser 

 

Shipping Method

  • UPS 

  • USPS (not recommened) 

  • DHL

Processing Times

  • Paid Shipping received by 2:00 PM Pacific Time, will be shipped on the same business day in most cases.

  • Remaining Paid Shipping received will be shipped on the next business day or in most cases.

  • Our Free Shipping is a great value, for those not in a rush while our team prepares your order in a couple of days. 

  • Processing Time is subject to change during new releases, holidays and/or high volume days, if you need it faster additional shipping speeds are optional.

Shipping Confirmation/Tracking

  • You will receive a shipping confirmation with a tracking number via email once item has shipped. 

  • We always send tracking and it could be sitting in your spam folder. 

Holidays

  • Shipping calendar days are based on the USPS Shipping Calendar. 

  • All Ground Shipping will be delayed during the Holidays as the carrier will focus on Air Shipping and push back ground shippping. 

Lost & Returned Packages

  • Lost Packages happen from time to time, if the selected carrier doesn’t show "Proof of Delivery" we will be responsible to send out a replacement. 
  • Should we have "Proof of Delivery" our reasonability stops here, as we don’t have control of the environment of the location.
  • Should you have provided the wrong address and/or unit/apt number you are responsible as we don’t put in the address in the system.
  • Any items returned for wrong address will be issued a refund less shipping. 
  • Unit and Apartment Numbers have high risk uncontrollable environments; we recommend you follow the step below.
  • Solution: if this is a concern for you, you may call the selected carrier or send us an email and have the package held at a pick up location.  

Shipment Damage 

  • We work hard to protect your order as we pack it for shipping

  • Should shipping damage occur, we ask that you make contact with us within 24 hours of the packages arrival at our contact page

  • Please provide a detail description of the damage and how the package was received, pictures will be requested on our follow up email as we work toward a solution

Delays

  • Unfortunately, delays do occur. Once the item has left our facility, delays are out of our control.

International Shipping (Some Restrictions may apply due to COVID-19)

  • USPS (not recommeded) 

  • UPS 

  • DHL 

  • International Taxes and Duty Fees are due by the purchaser