Please check out our return page here RETURNS and follow the steps, no additional email is needed. Returns are subject to a deduction of the original credit card processing fees.

We strive to ensure our customers are happy with their purchases, but if you need to cancel an order, we're here to assist. Within the first hour of placing your order, you'll have the option to use our self-cancellation service, which will appear at checkout. This feature is available for use up to one hour after your purchase.

Yes! We offer free domestic shipping in the USA after $99 USD minimum spend which would be after any codes or discounts. We offer free shipping in other parts of the world after a similar minimum spend.

All orders ship out of our shop in California, please understand shipping time to the east coast will be longer.

Yes, we ship all over the world. Shipping costs will apply and does not include custom fees or duty tax and is owed by you at time of checkout on our site.

Once your order has shipped, it's with the carrier. We recommend reaching out to UPS, USPS, DHL, or your local carrier to have your package redirected to a convenient pick-up location (e.g., UPS Access Point).

If your shipment is delayed by the carrier, please contact them directly, as they may need additional instructions for delivery. In some cases, the carrier might need to update your address, which could incur an extra charge. We are not responsible for covering this fee. To avoid the charge, you can request the carrier to hold the shipment at a nearby location for you to pick up.

All orders ship out of our shop in California, please understand shipping time to the east coast will be longer.

Typical shipment for domestic orders is 4-6 business days.

Upon purchase you will receive an email confirmation of your order. If you click shipping details in that email, a shipping code will be there (once we've generated it on our end). You may also opt-in for text message alerts. Please check your spam folder for confirmation emails. You can also track your packagehere!

***Please note that discount codes cannot be used on items that are part of a partnership.***

Pre-orders are open until the product arrives at our warehouse or we reach our capacity, whichever occurs first.

Estimated ship dates for pre-order items is specified on the product page.

Yes, pre-orders payment will happen at the time of placing the order.

You can purchase WOLFpak at wolfpak.com, Amazon.com, or directly from our app - available on the app store!

We are the original WOLFpak Backpack, we use 900D/1000D Materials. Where other brands use lower grade material and gear we always use the upgraded. We have 4 sizes of WOLFpaks to choose from with the most color and pattern selections available that other brands dont offer. Choose the best pak, WOLFpak!

We source products from various locations both within and outside of the United States, including well-known brands like Apple, Nike, and major companies like Google. Although Google is based in the U.S., it outsources its manufacturing, similar to the phone you’re using. While most of our products are not made in the U.S., we fully support the workforce here, including our internal teams, UPS, USPS, and DHL employees, as well as contributing to California and federal taxes that support the government. Our products are created on Earth by humans!

Your Traditional Backpack is just that, the front pocket is your standard pen, business card pocket.  Your Meal Management WOLFpak has the same outside design as the Traditional Backpack, however the front lower pocket is built as an internal insulated pocket, which includes 3 large meal containers, ice packet and plastic utensils.   You can also upgrade to our smaller meal containers and fit more meals into one along with our stainless steel utensils. 

We will absolutely switch out any backpack that has a manufacturing defect within 90 days of purchase. Unfortunately, we do not cover any cosmetic damage done or normal wear and tear. Should you have any concerns with our products please reach out right away as avoidance/delay in letting us know may void the warranty. Each claim is handled case by case.

We use high quality Polyester 1000D Oxford Fabric and PVC giving you the Waterproof protection.

Your WOLFpak can be hand washed with a gentle detergent, do not put it in the washing machine.  

Allow your WOLFpak to air dry; do not put it in the dryer. Many stains can be gently removed using rubbing alcohol with a soft cloth or brush. 

https://wolfpak.com/pages/care-and-maintenance 

Lifestyle images are displayed to show the variations of the backpack/products that may not be included but available for additional purchases. Which may included but not limited to, shakers, patches, containers and/or additional WOLFpak items.  Please check the description to see how this product will come. 

At this time we offer what we have online as we create development in bulk. We do not personalize patches or backpacks. For one patch we recommend a local embroidery shop for the most cost effective outcome.

At this time we want to stay exclusive and focus on new gear and customer
service.

Unfortunately we are online only and at major events and expos. However we do offer in warehouse pick up's after ordering online in Southern California.