Returns

Shipping Policy

  • We offer Free standard ground shipping anywhere in the USA (4-8 Days) 

  • If you are excited and would like to receive your products sooner, there are other shipping options available for an additional cost.

  • Bulk orders will require shipping fees to be charge to purchaser
  • All International orders are subject to duty tax and import fees owed by the purchaser 

 

Shipping Method

  • UPS 

  • USPS

  • DHL

Processing Times

  • Orders received by 2PM Pacific Time, will be shipped on the same business day. 

  • Orders received after 2PM Pacific Time, will be shipped on the next business day. 

Shipping Confirmation/Tracking

  • You will receive a shipping confirmation with a tracking number via email once item has shipped. 

Holidays

  • Shipping calendar days are based on the USPS Shipping Calendar. 

Delays

  • Unfortunately, delays do occur. Once the item has left our facility, delays are out of our control.

International Shipping (Some Restrictions may apply due to COVID-19)

  • USPS

  • UPS 

  • DHL 

  • International Taxes and Duty Fees are due by the purchaser 

RETURN & REFUNDS POLICY

Return Policy

  • If you are not satisfied with your purchase, you have 30 days from the date you purchased your item. 

  • Notify us of your request to return using Contact Us page. We will process a return label if you paid for shipping and email it to the address provided. 

  • Item must be in its original packaging, with tags and must contain a receipt or proof of purchase. 

  • Once we receive your return and inspect the item(s), we will notify you of the status of your refund. 

  • If your return is approved, we will initiate a refund to the original form of payment used for purchase. 

  • Refund time is based on your card issuer’s policies. 

  • ​Refunds: $9.99 will be taken off your refund balance if shipping was not paid for. 

Please mail exchange/refunds to: 

WOLFpak

18685 Main St

Ste. 101, Box 108

Huntington Beach, CA 92648

 

Please clearly provide a note with product requesting Return or Exchange, if Exchange please list why and your replacement item of the same value. 

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Exchanges

  • If you are not satisfied with your product and would like to exchange, you have 30 days from the date you purchased your item. 

  • Notify us of your request in the Contact Us now page of your Exchange.

  • Item must be in its original packaging, with tags and must contain a receipt or proof of purchase. 

  • Once we receive your return and inspect the item(s), we will notify you of the status of your exchange.

  • Exchanges are subject to product availability.

  • Exchanges are subject to price difference and will be invoiced to complete echanged.
  • We will process a return label only if you paid for shipping and email it to the address provided.

Please mail exchange/refunds to: 

WOLFpak

18685 Main St

Ste. 101, Box 108

Huntington Beach, CA 92648

 

Please clearly provide a note with the product requesting Return or Exchange, if Exchange please list why and your replacement item of the same value.