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We understand shopping online sometimes requires exchanges to get the best size.  If you would like an exchange, please return your product for a store credit only and make a new purchase after your store credit is sent to you.  All product needs to be received and approved to issued a store credit.



For Orders Placed During November 23th - December 25th

  • We do understand that it's the gift-giving season and returns are bound to happen. We are extending our return policy window for orders placed during November 23rd - December 25th, which will allow you until January 5th, 2024 to postmark and return your item for store credit only, when those orders are outside our traditional 15-day window.
  • For Orders Placed After December 25th we will be returning to our normal 15-day return policy listed.




Return Policy

  • If you are not satisfied with your purchase, you have 15 days from the date you received your item. 

  • For hygienic reasons a used Backpacks, Towel, Drink Container and Dog Supplies with hair are not eligible for return.
  • Any items with signs of use,  odor, glitter, hair or personal belongings inside will not be approved, declines will be sent. 
  • Meal Containers need to be received in poly plastic as sent or will be considered used and/or used meal bag and not acceptable for refund. 
  • Reduce Pricing Items are subject to non-returnable guidelines (see product listing) 
  • If you would like an exchange select store credit and we will ship you a label and provide you a store credit after we have received and approved your return. 
  • You must start your return request here using page. 

  • We do not refund Shipping Insurance or Paid Shipping Labels, this is a service that has been completed and paid. 
  • Item must be in its original packaging, with tags and must contain a receipt or proof of purchase to complete your refund and suitable for resale.

  • Once we receive your return and inspect the item(s), we will notify you of the status of your refund. Original Shipping is non refundable.

  • If your return is approved, we will initiate a refund to the original form of payment used for purchase or provide a store credit based on your selection 

  • Refund time is based on your card issuer’s policies, please allow 5-7 business days for your bank to post. 

  • Customers are responsible for paying postage for refunds only.
  • We will send a prepaid postage label for domestic exchanges only which requires you to select store credit.
  • We inspect all returned products using the guidelines above for refund eligibility.

  • Returns and Cancellations are subject to a deduction of the original credit card processing fees.

  • At this time we are not setup for in person returns/exchanges, all returns/exchanges will need to be shipped back to our location.
  • All returns are video recorded for documentation of item(s) received and condition of item(s).
  • If the item(s) do not meet the return standards we will dispose of the item or customers are responsible to pay for shipping to return the item. 
  • Do not send any item back that has been used, a refund will not be issued. 
  • You must have an RMA number to receive a refund by using the link above. Do not send packages without the RMA number as refunds will not be generated. This is the number we need to know its you. 
  • RMA's will be generated when you start your return and emailed to you.
  • Bulk Orders are subject to a 20% restocking fee, the purchaser will be responsible for shipping. 



All returns will be processed for full refunds or store credits.  If you would like an exchange, please return your product for a store credit and make a new purchase only after your store credit is sent.   All product needs to be received and approved to issued a store credit.


You must start your return request here: RETURN