RETURN POLICY

 WE WANT YOU COMPLETELY SATISFIED WITH YOUR ORDER AND EXPERIENCE WITH WOLFPAK 

 

We understand shopping online sometimes requires exchanges to get the best size.  If you would like an exchange, please place a new order and return your existing order for a refund. 

  

Return Policy

  • If you are not satisfied with your purchase, you have 15 days from the date you received your item. 

  • For hygienic reasons a used Backpacks, Towel and/or Drink Container are not eligible for return.
  • Any items with signs of use,  odor, glitter or personal belongings inside will not be approved.
  • Meal Containers need to be received in poly plastic as sent or will be considered used and/or used meal bag and not acceptable for refund. 

  • You must start your return request here using http://wolfpak.returnscenter.com page. 

  • We do not refund Shipping Insurance 

  • Item must be in its original packaging, with tags and must contain a receipt or proof of purchase to complete your refund and suitable for resale.

  • Once we receive your return and inspect the item(s), we will notify you of the status of your refund. Original Shipping is non refundable.

  • If your return is approved, we will initiate a refund to the original form of payment used for purchase. 

  • Refund time is based on your card issuer’s policies.

  • ​Customers are responsible for paying postage to reship to us.

  • We inspect all returned products using the guidelines above for refund eligibility.

  • Returns and Cancellations are subject to a deduction of the original credit card processing fees.

  • All returns are video recorded for documentation of item(s) received and condition of item(s).
  • If the item(s) do not meet the return standards we will dispose of the item or customers are responsible to pay for shipping to return the item. 
  • Do not send any item back that has been used, a refund will not be issued. 
  • You must have an RMA number to receive a refund by using the link above. Do not send packages without the RMA number as refunds will not be generated. 

 

 

All returns will be processed for a refund only, we do not do any exchanges. If  you would like an exchange, please place a new order and return your existing item for a refund.