Therapy Dog

 WE WANT YOU COMPLETELY SATISFIED WITH YOUR ORDER AND EXPERIENCE WITH WOLFPAK 

We understand shopping online sometimes requires exchanges to get the best size.  If you would like an exchange, please return your product for a store credit only and make a new purchase after your store credit is sent to you.  All product needs to be received and approved to issued a store credit.

Return Policy

• If you are not satisfied with your purchase, you have 15 days from the date you received your item. 

• For hygienic reasons a used Backpacks, Towel, Drink Container and Dog Supplies with hair are not eligible for return.
• Any items with signs of use, odor, glitter, hair or personal belongings inside will not be approved, declines will be sent. 
• All patches that came with backpacks must be shipped back or the return  will not be approved, declines will be sent.
• Meal Containers need to be received in poly plastic as sent or will be considered used and/or used meal bag and not acceptable for refund. 
• Reduce Pricing Items are subject to non-returnable/exchangeable guidelines (see product listing) 
• If you would like an exchange select store credit/exchange. A return label will only be provided to you if the RE-DO service was purchased at checkout.

• You must start your return request here using https://wolfpak.com/apps/redo/returns-portal page. 

• We do not refund Shipping Insurance or Paid Shipping Labels, this is a service that has been completed and paid. 

• Item must be in its original packaging, with tags and must contain a receipt or proof of purchase to complete your refund and suitable for resale.

• Once we receive your return and inspect the item(s), we will notify you of the status of your refund. Original Shipping is non refundable.

• If your return is approved, we will initiate a refund to the original form of payment used for purchase or provide a store credit based on your selection 

• Refund time is based on your card issuer’s policies, please allow 5-7 business days for your bank to post. 

• ​Customers are responsible for paying postage if the RE-DO service is not paid for at checkout. This applies to returns chosen for refund, exchange, or store credit. 
• A return request must be submitted within 15 days of receiving your item(s); otherwise, the order may not qualify for the RE-DO services.
• Exchange orders will have a shipping fee which will be paid for by the customer.

• We inspect all returned products using the guidelines above for refund eligibility.

• Returns and Cancellations are subject to a deduction of the original credit card processing fees.

• At this time we are not setup for in person returns/exchanges, all returns/exchanges will need to be shipped back to our location.
• All returns are video recorded for documentation of item(s) received and condition of item(s).
• If the item(s) do not meet the return standards we will dispose of the item within 48 hours or customers are responsible to pay for shipping to return the item. 
• Package replacements by RE-DO / UPS claims are not eligible for returns or exchanges.
• Do not send any item back that has been used, a refund will not be issued. 
• You must have an order number to receive a refund by using the link above. Do not send packages without the order number as refunds will not be generated. This is the number we need to know it's you. 
• RMA's will be generated when you start your return and emailed to you.
• Bulk Orders are subject to a 20% restocking fee, the purchaser will be responsible for shipping. 

All returns will be processed for full refunds or store credits.  If you would like an exchange, please return your product for an exchange credit and make a new purchase only from directions of return screen.   All product needs to be received and approved to issued a store credit.