Shipping Policy

While we do our best to process all orders quickly, delivery times are not guaranteed.

We offer free basic shipping within the U.S. on orders over $150 (before taxes and after discounts).

• Estimated delivery: 6–10 business days (after processing time)
• Excludes: Alaska, Hawaii, and Puerto Rico. These areas can take longer.

If you need your order sooner, expedited shipping options are available at an additional cost.

Shipping Details

• Bulk orders require paid shipping and do not qualify for free shipping.
• International orders are subject to duties, taxes, and import fees paid by the customer.
• APO/APU shipping is available but may take up to 45 days, and tracking is not available once transferred to military mail.
• We do not refund shipping fees, shipping insurance, or paid labels once processed.

Processing Times

• Standard/Expedited Shipping: 1–3 business days (excluding weekends/holidays)
• Free Shipping: 3–5 business days (excluding weekends/holidays)
• Orders with paid Fastpass shipping placed before 1:00 PM PST typically ship the same business day.
• Orders placed with paid Fastpass shipping after 1:00 PM PST ship the next business day.

Processing time refers to the time required to prepare your order before shipment.

Processing times may increase during new releases, holidays, or high-volume periods.

Shipping speed and processing time are separate. Delivery estimates begin after your order has shipped.

Shipping Carriers We Use

We ship via:

• UPS
• USPS
• FedEx
• DHL
• Amazon

Important Shipping Notes

• Business days do not include weekends or holidays.
• Overnight shipping is not guaranteed if placed after 12:00 PM PST due to carrier cutoff times.
• Third-party checkout platforms (Shop Pay, Facebook, Instagram) provide estimated shipping times that do not reflect our processing time and may be inaccurate.
• Third party platfroms that allow tracking are not always correct and can show inaccurate tracking. We always recommend tracking your package via the supplied tracking number on the carrier's site.
• If your package is 'returned to shipper ', the customer will be responsible for covering reshipment 
• If delivery is marked complete by the carrier and you do not have package protection, we do not cover a replacement package.
• Once an order leaves our facility, shipping delays are outside of our control. We are not able to refund any shipping costs for delays outside of our control.
  

Pre-Sale/High-Demand Items and Shipping

If your order includes a pre-sale or high-demand item, shipping speed does NOT affect when your order ships.

• Orders containing pre-sale items will not be processed or shipped until the item is in stock
• The estimated ship date listed on the product page is when processing begins
• Any paid shipping method (Fast Pass, expedited, etc.) only applies AFTER the order ships

Example:
If an item is scheduled to ship by March 14 and you place your order on March 1 with expedited shipping, your order will still ship on or after March 14. Expedited shipping will only speed up delivery after that date.

Once your order has shipped, shipping fees are non-refundable

Buying faster shipping will NOT make pre-sale items ship sooner.

Tracking & Confirmation

Once your order ships, you will receive a confirmation email with tracking information.
If you do not see it, please check your spam folder or the email used at checkout.

Orders placed through Facebook or Instagram may not include tracking updates through our system.

Cancellations

If you need to cancel your order:

• A processing fee will be deducted from your refund (set by the payment processor, not WOLFpak).
• A 10% restocking fee may apply.
• Refunds may take 3-7 business days to appear in your account.

To request cancellation, please contact us at [email protected], or you are able to cancel the order yourself in your account within 1 hour after placed.

Lost, Stolen, or Returned Packages

• If proof of delivery is provided, responsibility transfers to the customer. Proof of delivery may include a carrier GPS scan, delivery photo, or "delivered" status marked by the carrier; a photo is not required for proof of delivery to apply.
• Customers are responsible for incorrect addresses and reshipping costs.
• Returned packages will be refunded minus shipping costs.
• WOLFpak is also not responsible for delays or non-delivery caused by customer error, including but not limited to incorrect shipping addresses, missed carrier pickup attempts, or unavailability to receive the package.

We recommend requesting carrier hold or pickup options for high-risk delivery locations.

Replacement & Duplicate Shipments

• If a package shows a carrier label created but no scan activity for 14 days, please contact us and we will investigate and, if warranted, send a replacement.
• In the rare event a replacement is shipped due to a carrier scan delay or lost-package investigation, and the original package is later delivered, the customer must return the extra item using the prepaid label provided within 5 business days of notification.
• By accepting a replacement shipment, the customer authorizes WOLFpak to charge the payment method on file for the value of the unreturned item if it is not shipped back within this window.
• WOLFpak reserves the right to limit or deny replacement/refund eligibility for accounts with a repeated history of lost, stolen, or non-delivery claims.

Shipping Protection (RE-DO)

We offer optional shipping protection at checkout.

• Covers lost, stolen, or damaged packages
• Replacements only (no refunds)
• Replacement items are not eligible for return or refund
• Claims must be filed within 10 days after delivery date. Claims filed after this may not be approved, even if protection is bought; this is out of our control. Claims opened but not completed will be closed after 30 days with no approval, even if protection is bought; this is out of our control. 

For claims, contact: [email protected]

Damaged or Incorrect Orders

Please contact us within 24 hours of delivery if:

• Your order arrives damaged
• You received the wrong item

Photos and details will be required for resolution.

If you reached out after 24 hours, we cannot guarantee a replacement can be sent. 

Disputes

• Filing a chargeback or payment dispute while an issue is under active investigation may result in the reversal of any replacement or refund already issued, and may affect eligibility for future shipping protection.

International Orders

• Duties and taxes are the responsibility of the customer
• Fees may be included at checkout or built into product pricing, depending on the platform
• Refused or abandoned packages are non-refundable
• Return shipping is the customer’s responsibility

Customer Pickup

• Location: WOLFpak, 1945 Placentia Avenue, B1, Costa Mesa, CA 92627
• Hours:
  • Mon–Fri: 11 AM – 4 PM
  • Sat: 10 AM – 1 PM
  • Closed Sunday
• Bring your confirmation email
• Please wait for pickup-ready notification before arriving!
• No returns, exchanges, or additional shopping available at pickup