Shipping Policy

While we do our best to process all orders quickly, delivery times are not guaranteed.

We offer free basic shipping within the U.S. on orders over $150 (before taxes and after discounts).

Estimated delivery: 6–10 business days (after processing time)
Excludes Alaska, Hawaii, and Puerto Rico. These areas can take longer.

If you need your order sooner, expedited shipping options are available at an additional cost.

Processing Time vs. Shipping Time

These are two separate things:

Processing time is how long it takes our team to prepare your order before it leaves our facility.
Shipping time is how long the carrier takes to deliver it once it has shipped.

Delivery estimates begin after your order has shipped, not when you place it. Paying for faster shipping speeds up the carrier portion only — it does not shorten processing time.

Processing Times

Standard/Expedited Shipping: 1–3 business days (excluding weekends and holidays)
Free Shipping: 3–5 business days (excluding weekends and holidays)
Orders with paid Fastpass shipping placed before 1:00 PM PST typically ship the same business day.
Orders with paid Fastpass shipping placed after 1:00 PM PST ship the next business day.

Processing times may increase during new releases, holidays, or high-volume periods.

Shipping Details

Bulk orders require paid shipping and do not qualify for free shipping.
International orders are subject to duties, taxes, and import fees paid by the customer.
APO/FPO shipping is available but may take up to 45 days, and tracking is not available once the package is transferred to military mail.
We do not refund shipping fees, shipping insurance, or paid labels once processed.
We ship to physical addresses and P.O. boxes. Some expedited services cannot deliver to P.O. boxes and may be unavailable at checkout for those addresses.
Larger orders may ship in multiple packages with separate tracking numbers.

Shipping Carriers We Use

We ship via UPS, USPS, FedEx, DHL, and Amazon. The carrier for your order is selected based on the service chosen at checkout, your destination, and package size. We cannot guarantee a specific carrier.

Important Shipping Notes

Business days do not include weekends or holidays.
Overnight shipping is not guaranteed if placed after 12:00 PM PST due to carrier cutoff times.
Third-party checkout platforms (Shop Pay, Facebook, Instagram) provide estimated shipping times that do not reflect our processing time and may be inaccurate.
Tracking shown on third-party platforms is not always accurate. We recommend tracking your package with the supplied tracking number directly on the carrier’s website.
If your package is marked “returned to shipper,” the customer is responsible for covering reshipment.
If delivery is marked complete by the carrier and you do not have package protection, we do not cover a replacement package.
Once an order leaves our facility, shipping delays are outside of our control. We are not able to refund shipping costs for delays outside of our control.

Address Changes

Please review your shipping address carefully at checkout. We ship to the address exactly as entered.
If you need to correct an address, contact us at [email protected] as soon as possible. We can only make changes before your order has been processed.
Once an order has shipped, we cannot reroute it. Any address correction is handled by the carrier at their discretion and may incur a fee payable by the customer.
Customers are responsible for incorrect or incomplete addresses, including missing apartment or unit numbers.

Pre-Sale and High-Demand Items

If your order includes a pre-sale or high-demand item, shipping speed does NOT affect when your order ships.

Orders containing pre-sale items will not be processed or shipped until the item is in stock.
The estimated ship date listed on the product page is when processing begins.
Any paid shipping method (Fastpass, expedited, etc.) only applies after the order ships.
Orders containing both in-stock and pre-sale items ship together once the pre-sale item is available, unless you contact us to request a split shipment. Additional shipping charges may apply to split shipments.

Example:
If an item is scheduled to ship by March 14 and you place your order on March 1 with expedited shipping, your order will still ship on or after March 14. Expedited shipping will only speed up delivery after that date.

Buying faster shipping will not make pre-sale items ship sooner. Once your order has shipped, shipping fees are non-refundable.

Tracking & Confirmation

Once your order ships, you will receive a confirmation email with tracking information. If you do not see it, please check your spam folder and the email address used at checkout.

Orders placed through Facebook or Instagram may not include tracking updates through our system.

Cancellations

You can cancel your order yourself in your account within 1 hour of placing it. After that, contact us at [email protected] and we will cancel it if the order has not yet been processed.

A processing fee may be deducted from your refund. This fee is set and retained by the payment processor, not by WOLFpak.
A 10% restocking fee may apply to orders that have already been prepared for shipment.
Refunds typically take 3–7 business days to appear in your account, depending on your bank.
Orders that have already shipped cannot be cancelled and must be handled as a return.

Lost, Stolen, or Returned Packages

If proof of delivery is provided, responsibility transfers to the customer. Proof of delivery may include a carrier GPS scan, a delivery photo, or “delivered” status marked by the carrier. A photo is not required for proof of delivery to apply.
Customers are responsible for any reshipping costs due to carrier issues.
Customers are responsible for incorrect addresses.
Returned packages will be refunded minus shipping costs.
WOLFpak is not responsible for delays or non-delivery caused by customer error, including incorrect shipping addresses, missed carrier pickup attempts, or unavailability to receive the package.

For high-risk delivery locations, we recommend requesting a carrier hold or selecting a pickup location. If theft is a concern where you live, we strongly recommend adding shipping protection at checkout.

Replacement & Duplicate Shipments

If a package shows a carrier label created but no scan activity for 14 days, please contact us. We will investigate and, if warranted, send a replacement.
In the rare event a replacement is shipped due to a carrier scan delay or lost-package investigation and the original package is later delivered, the customer must return the extra item using the prepaid label provided within 5 business days of notification.
By accepting a replacement shipment, the customer authorizes WOLFpak to charge the payment method on file for the value of the unreturned item if it is not shipped back within this window.
WOLFpak reserves the right to limit or deny replacement and refund eligibility for accounts with a repeated history of lost, stolen, or non-delivery claims.

Shipping Protection (RE-DO)

We offer optional shipping protection at checkout.

Covers lost, stolen, or damaged packages
Replacements only — no refunds
Replacement items are not eligible for return or refund
Claims must be filed within 10 days of the delivery date. Claims filed after this window may not be approved, even if protection was purchased.
Claims that are opened but not completed will be closed after 15 days without approval, even if protection was purchased.

Shipping protection is administered by RE-DO, and approval decisions are made under their terms. To start a claim, contact [email protected].

Damaged or Incorrect Orders

Please contact us within 24 hours of delivery if your order arrives damaged or you received the wrong item.

Photos of the item, the packaging, and the shipping label are required for resolution.
Please keep all original packaging until your claim is resolved.
If you contact us after 24 hours, we cannot guarantee a replacement can be sent.
If you received an incorrect item, a label will be given for you to return it.

Manufacturing defects are handled separately under our Limited Lifetime Warranty, which has no 24-hour limit.

Disputes

Filing a chargeback or payment dispute while an issue is under active investigation may result in the reversal of any replacement or refund already issued, and may affect eligibility for future shipping protection. If you have a problem with your order, please contact us at [email protected] first, we will work with you to resolve it.

International Orders

Duties and taxes are the responsibility of the customer.
Fees may be collected at checkout or built into product pricing, depending on the platform.
Refused or abandoned packages are non-refundable.
Return shipping is the customer’s responsibility. Prepaid return labels are not provided for international orders.
Delivery estimates for international orders do not include time held in customs, which is outside our control.

Customer Pickup

Location: WOLFpak, 1945 Placentia Avenue, B1, Costa Mesa, CA 92627
Hours:
- Mon–Fri: 11 AM – 4 PM
- Sat: 10 AM – 1 PM
- Closed Sunday
Bring your confirmation email.
Please wait for your pickup-ready notification before arriving. Orders are not available before you receive it.
Pickup orders not collected within 14 days of the ready notification may be returned to inventory and refunded, less any applicable fees.
No returns, exchanges, or additional shopping available at pickup.

Order Acceptance

WOLFpak reserves the right to refuse, limit, or cancel any order at our discretion, without warning, including orders that appear fraudulent, orders placed for resale, and orders exceeding quantity limits on limited-release items. If we cancel your order, you will receive a full refund.

Questions

Email [email protected] and our team will help.