Warranty Policy

WOLFpak Lifetime Warranty

At WOLFpak, we stand behind the quality and craftsmanship of our gear. All WOLFpak backpacks and bags are backed by a Lifetime Warranty against manufacturing defects in materials or workmanship (this excludes normal wear and tear).

We’re proud to deliver rugged, high-performance products that exceed expectations in durability and function. If your WOLFpak gear experiences a legitimate defect, we’ll repair or replace it—free of charge and at our discretion.

What’s Not Covered:
- Normal wear and tear (e.g., worn material, velcro fatigue, loose threads)
- Damage due to improper use or care (e.g., exposure to moisture/ sun, misuse, airline mishandling, machine washing)
- Cosmetic blemishes that don’t impact function

How to Submit a Claim:
If you believe your item qualifies, email **care@wolfpak.com** with:
- A brief description of the issue
- Clear photos of the damage
- Your order number or proof of purchase

Once your claim is approved, we’ll provide further instructions. Please note, the customer is responsible for shipping the item to WOLFpak. Claims must be received within **30 days of authorization**. We recommend using a trackable and insured service (e.g., UPS or FedEx), as WOLFpak is not liable for lost or damaged shipments.

This warranty is **non-transferable** and only applies to the **original purchaser or gift recipient**.