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FAQ'S

If we did not answer your question here, feel free to reach out to our customer service team at care@wolfpak.com

Loyalty & Rewards

What are WOLFpak Loyalty Points?

Loyalty Points are our way of saying thank you. You earn points every time you shop, refer friends, leave reviews, or engage with us—then redeem them for discounts on future orders.

How do I earn points?

You can earn points in multiple ways:

  • Shop – Get points for every dollar spent.
  • Refer a friend – Both of you get rewarded.
  • Leave a review – Earn points for honest product feedback.
  • Follow us on Instagram – Easy points.
  • Birthday bonus – Celebrate with a gift from us.
How do I redeem my points?

Log into your account and click on the rewards icon. Choose how many points you want to use and convert them into a discount code at checkout.

Do points expire?

Yes—points expire after 12 months of inactivity. Make sure to use them before they’re gone.

Can I use points and a discount code at the same time?

No, only one discount or promotion can be applied per order.

I forgot to log in—can I still get points for my order?

Unfortunately, points can only be awarded when you're logged in at the time of purchase.

Can I transfer points to someone else?

Points are non-transferable and can only be used by the account holder who earned them.

How do referrals work?

Give your friend a discount and get rewarded when they make their first purchase. You’ll find your unique referral link through email.

I returned an item—do I keep the points?

If you return an item, the points earned from that purchase will be deducted from your account.

Where can I check my points balance?

Log in and click the rewards icon on the bottom of the page to see your balance and rewards history.