We understand shopping online sometimes requires exchanges to get the best size.  If you would like an exchange, please place a new order and return your existing order for a refund. 


Return Policy

  • If you are not satisfied with your purchase, you have 15 days from the date you received your item. 

  • For hygienic reasons a used Backpacks, Towel and/or Drink Container are not eligible for return.
  • Any items with signs of use,  odor, glitter or personal belongings inside will not be approved.
  • Meal Containers need to be received in poly plastic as sent or will be considered used and/or used meal bag and not acceptable for refund. 
  • You must start your return request here using http://wolfpak.returnscenter.com page. 

  • We do not refund Shipping Insurance 
  • Item must be in its original packaging, with tags and must contain a receipt or proof of purchase to complete your refund and suitable for resale.

  • Once we receive your return and inspect the item(s), we will notify you of the status of your refund. Original Shipping is non refundable.

  • If your return is approved, we will initiate a refund to the original form of payment used for purchase. 

  • Refund time is based on your card issuer’s policies.

  • Customers are responsible for paying postage to reship to us.
  • We inspect all returned products using the guidelines above for refund eligibility.

  • Returns and Cancellations are subject to a deduction of the original credit card processing fees.

  • All returns are video recorded for documentation of item(s) received and condition of item(s).
  • If the item(s) do not meet the return standards we will dispose of the item or customers are responsible to pay for shipping to return the item. 
  • Do not send any item back that has been used, a refund will not be issued. 
  • You must have an RMA number to receive a refund by using the link above. Do not send packages without the RMA number as refunds will not be generated. 



All returns will be processed for a refund only, we do not do any exchanges. If  you would like an exchange, please place a new order and return your existing item for a refund.